Store Policy

Privacy policy

Prices policy & shipping

Your information will be kept and saved in a secure database and will not be shared with third parties.


We will use your information to send you the newsletter, but you are always free to unsubscribe to the newsletter at any given time.


All our prices are in euros (€). The prices of the products are specified on our website and Soffio di Sofia reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and customs duties are not included in the price.



Important for non-eu clients


Consider that international shipments outside the European Union, might have some additional duties fees and taxes once the shipment reaches your country.


Soffio di Sofia cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance.


If you shop from outside of the european union, the prices visible on the website are without 21% taxes. please take into consideration that the tax will be applied in form of duty fees once the parcel arrives at your country's customs. Apart from the tax you might be also charged for the customs procedures.


Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.


We recommend requesting information at your local customs office to calculate any eventual additional fees.


In the case you refuse to receive the order because of the unexpected additional fees, Soffio di Sofia reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.


The shipping fees will be added to your order while the check - out, and might change depends on which country your order is shipped to.


If your country is not listed or the weight of your order exceeds the ones detailed, please contact us via:

We dispatch all orders within 2-5 days from Monday to Friday except for sale and peak periods where this may take longer. In the event of any such exceptional circumstances occurring, Soffio di Sofia will contact you as soon as possible.

The delivery of your order will be made to the address placed in your order. Unfortunately, we are unable to change a delivery address once the order has been dispatched.


If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.


Soffio di Sofia will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control.


Soffio di Sofia will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time.


The couriers will make two attempts at delivery to the address stated and your order will be returned to Soffio di Sofia after these two attempts, should they be unsuccessful. in this last case, Soffio di Sofia reserves the right to collect or withhold any sum due for compensation of damages which it has undergone because of the impossibility of delivering the goods.


It's in Soffio di Sofia interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the commitments taken on with you.


If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.


e-shop terms and conditions

This document contains the terms and conditions applied to all orders placed at By placing your order, you enter into agreement with us and accept our terms and conditions.


Please read it carefully and if you have any doubts or suggestion you can contact us always through we'll be glad to help you.


Soffio di Sofia reserves the right to revise and amend these Terms and Conditions any time.


The payment methods we accept are: Visa, Mastercard and Paypal.